Complaint, Appeal & Dispute Control
"Helpful and technically competent auditors."
Where you are unable to resolve any dispute relating to your certification by discussion with your designated contact, you may make a complaint or appeal in writing or by email to the General Manager. Contact details will be provided upon request.
If EQA receives a complaint about your organisation, within the scope of your contract, which proves on investigation to be well founded, EQA will require immediate action within a specified time. Failure to take adequate action may lead to withdrawal or suspension of certification. A special visit may also be required to resolve the issue, which shall be charged to you at the standard day rate of the contract.
If you have cause to complain about the provision of EQA's service, the complaint should be emailed to eqa@eqa.co.uk and entitled 'Complaint'.
A copy of the Complaint, Appeal and Dispute Control Process is available upon request.
Email eqa@eqa.co.uk or call 01636 611226